Privacy Policy
1. General Information:
General Information
Company: authentic.network GmbH
Legal representative: Frank Theeg
Address: Beckerstraße 13, D-09120 Chemnitz, Germany
Company: authentic.network GmbH
Legal representative: Frank Theeg
Address: Beckerstraße 13, D-09120 Chemnitz, Germany
2. Who is the controller of personal data?
Authentic.Network GmbH is the controller of personal information processed through its authentication application on supported handheld mobile devices. The relevant contact details are specified above.
3. What kind of data is collected?
The data collected includes date and time of use, installation ID, manufacturer and model of device, the authentication result, and related performance telemetry data. In addition, the App collects the following personal data:
Personal information name: Geographic location.
Personal information function: Geolocate tamper and fraud attempts.
User able to decline providing: No.
Application functions affected: No scan result can be shown.
No additional data will be collected without your consent.If an end user chooses to provide feedback or report counterfeit product or services, the user may choose to provide its contact details to Authentic.Network GmbH. If the end user provides contact details, these may be used by Authentic.Network GmbH and its customers and licensees for the purposes of providing feedback or a response to the end user.
Personal information name: Geographic location.
Personal information function: Geolocate tamper and fraud attempts.
User able to decline providing: No.
Application functions affected: No scan result can be shown.
No additional data will be collected without your consent.If an end user chooses to provide feedback or report counterfeit product or services, the user may choose to provide its contact details to Authentic.Network GmbH. If the end user provides contact details, these may be used by Authentic.Network GmbH and its customers and licensees for the purposes of providing feedback or a response to the end user.
4. Server log files:
The website operator or website provider collects / stores selected usage data when accessing the internet pages operated by us - so-called server log files. This data is stored on protected servers in Germany for a period of 90 days. Access is only available to authorized persons. There is no evaluation of this user data for the creation of personal user profiles. After 90 days an automatic deletion of this stored data takes place.The following data is stored or logged:
- Domain name or IP address of the requesting computer
- File request of the client (file name and URL)
- http Code
- Browser type and browser version
- Website from which you visit us
- Time and duration of the visit
- Domain name or IP address of the requesting computer
- File request of the client (file name and URL)
- http Code
- Browser type and browser version
- Website from which you visit us
- Time and duration of the visit
5. Use of cookies:
This website uses its own “cookies” to increase user-friendliness (“cookies” are text files sent by the web server to the user’s browser and stored there for later retrieval). Our own “cookies” never store any personal information. You can prevent the use of “cookies” in general if you set your browser to disallow the storage of “cookies.”
6. What is the legal basis for the collection of data?
The collection of data is based on the user's consent to the end user license agreement and this Privacy Notice upon installing the application. On using the application for the first time, a user must provide consent to the processing of personal data by Authentic.Network GmbH.
7. What permissions does the app require?
The app will request the following permissions in order to function:
Permission name: User Location.
Permission function: Geolocate scans.
Able to turn off: No.
App functions affected: No scans can be taken, since the localized intelligence is part of the scanning process.
Permission name: Camera.
Permission function: Enable use of the camera to be able to scan to authenticate Authentic.Network GmbH labels.
Able to turn off: No.
App functions affected: Cannot scan and authenticate Authentic.Network GmbH labels without a camera, renders app useless.
Permission name: User Location.
Permission function: Geolocate scans.
Able to turn off: No.
App functions affected: No scans can be taken, since the localized intelligence is part of the scanning process.
Permission name: Camera.
Permission function: Enable use of the camera to be able to scan to authenticate Authentic.Network GmbH labels.
Able to turn off: No.
App functions affected: Cannot scan and authenticate Authentic.Network GmbH labels without a camera, renders app useless.
8. How will the information be used?
Authentic.Network GmbH uses the data to perform the services advertised and to optimize the user experience, fix errors, and improve the usability and effectiveness of the service. Authentic.Network GmbH may update the use of your data and will ask for your consent to any changes regarding how your data is processed. Authentic.Network GmbH operates a secure web portal for its business customers and licensees, which shows the geographic location of where products with Authentic.Network GmbH labels have been scanned and the result of such scans. Authentic.Network GmbH may also aggregate the data specified above. The data may be used for the provision of authentication and anti-counterfeiting services and marketing (consumer and business) purposes. Where required by applicable law, Authentic.Network GmbH may be required to share data with government agencies, regulatory bodies, and law enforcement authorities. Authentic.Network GmbH will share said data in accordance with applicable privacy laws.
9. Online tracking and “Do Not Track” settings
Please note that Authentic.Network GmbH’s website and application do not support “Do Not Track” browser settings regarding the collection of personal data.
10. How long will the data be stored for?
The data is stored as long as necessary to provide our service to you in accordance with mandatory law.
11. Who is the controller of personal data?
At all times, Authentic.Network GmbH guarantees the following individual’s rights:
the right to be informed
the right of access
the right to rectification
the right to erasure
the right to restrict processing
the right to data portability
the right to object and withdraw consentrights in relation to automated decision making and profiling
the right to be informed
the right of access
the right to rectification
the right to erasure
the right to restrict processing
the right to data portability
the right to object and withdraw consentrights in relation to automated decision making and profiling
12. How can the data subject raise a complaint?
If you have any concerns about privacy at Authentic.Network GmbH, or you want to erase all your personal information and data, please contact us at privacy@authentic.network with a thorough description, and we will try to resolve the issue for you. You can file a complaint with our principal supervisory authority, the Austrian Data Protection Agency (DSB), Barichgasse 40-42, 1030 Wien, Austria, or with the applicable local data protection authority. Authentic.Network GmbH will process all such requests within one month.
Personal information name: Geographic location.
Personal information function: Geolocate tamper and fraud attempts.
User able to decline providing: No.
Application functions affected: No scan result can be shown.
No additional data will be collected without your consent.If an end user chooses to provide feedback or report counterfeit product or services, the user may choose to provide its contact details to Authentic.Network GmbH. If the end user provides contact details, these may be used by Authentic.Network GmbH and its customers and licensees for the purposes of providing feedback or a response to the end user.
Personal information name: Geographic location.
Personal information function: Geolocate tamper and fraud attempts.
User able to decline providing: No.
Application functions affected: No scan result can be shown.
No additional data will be collected without your consent.If an end user chooses to provide feedback or report counterfeit product or services, the user may choose to provide its contact details to Authentic.Network GmbH. If the end user provides contact details, these may be used by Authentic.Network GmbH and its customers and licensees for the purposes of providing feedback or a response to the end user.
13. The key principles of data collection and storage
Authentic.Network GmbH will process all data fairly and lawfullyAuthentic.Network GmbH will only process pseudonymized data for specified and lawful purposesAuthentic.Network GmbH will not keep any data for longer than is necessaryAuthentic.Network GmbH will keep all data secure and all data is stored on ISO 27001 certified servers located within the European Economic Area (EEA) with back-up nodes to reduce latency of scans outside of the EEA in accordance with applicable privacy lawsAuthentic.Network GmbH will ensure that data is not transferred to countries outside of the country in which it is collected without adequate protection in accordance with applicable privacy laws.
14. What about cookies?
Authentic.Network GmbH may use cookies to enable our systems to recognize your browser or device and to provide the Authentic.Network GmbH authentication service to you.
15. What about links to third-party services?
Authentic.Network GmbH uses the following SDKs and APIs:SDK name: sentry.ioSDK function: Error tracking and application performance monitoring (https://sentry.io/)Data collected: This SDK collects errors and device information.License: The MIT License (https://open.sentry.io/licensing/)
16. What about links to third-party services?
Authentic.Network GmbH may include links to third-party services. Your use of such third-party services and how your data is processed by such a third party is regulated by the privacy notice of such third parties. All licensees of Authentic.Network GmbH utilize their infrastructure and web server for marketing campaigns, product registration, and cross-selling. Authentic.Network GmbH licensees will never use personal data without the user’s consent, and such activities are subject to the terms and conditions of the relevant Authentic.Network GmbH licensee. Authentic.Network GmbH may use third-party services for incident reporting and push notification services. Our website utilizes third-party plugins and scripts to enhance functionality and gather statistical information.These plugins and scripts include:
Google Analytics (https://policies.google.com/privacy?hl=en-US)
Additionally, these third-party tools may collect and process certain data. We recommend reviewing the privacy policies of these third-party providers for more information on their data handling practices. Please note that your use of our website may be subject to the privacy policies of these third-party providers.
Google Analytics (https://policies.google.com/privacy?hl=en-US)
Additionally, these third-party tools may collect and process certain data. We recommend reviewing the privacy policies of these third-party providers for more information on their data handling practices. Please note that your use of our website may be subject to the privacy policies of these third-party providers.
17. Are children allowed to use Authentic.Network GmbH services?
Authentic.Network GmbH does not intend to provide services to children. If you are under 18 or under the age of majority, you may use Authentic.Network GmbH services only with the involvement of a parent or guardian.
18. Does Authentic.Network GmbH share personal data with third parties?
Authentic.Network GmbH may share data with its authorized processors for processing on its behalf. Authentic.Network GmbH shall use processors providing sufficient guarantees in respect of the technical security measures and organizational measures governing the processing carried out and will ensure compliance with those measures. Authentic.Network GmbH will ensure that the processing is governed by a contract requiring the processor to only act in accordance with Authentic.Network GmbH's instructions and in compliance with data protection and privacy laws.
The data collected may be shared with third party customers and licensees for the purpose of anti-counterfeiting and marketing (consumer and business) or to government agencies, regulatory bodies and law enforcement authorities. All data processed by such third parties shall be in accordance with applicable data protection and privacy laws.
The data collected may be shared with third party customers and licensees for the purpose of anti-counterfeiting and marketing (consumer and business) or to government agencies, regulatory bodies and law enforcement authorities. All data processed by such third parties shall be in accordance with applicable data protection and privacy laws.
19. Does Authentic.Network GmbH transfer my data internationally outside the market of collection?
Authentic.Network GmbH may transfer personal data to countries outside of the country where such data is collected in the course of sharing information with parties as set out above. Whenever Authentic.Network GmbH transfers personal information, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
20. How secure is my data?
Authentic.Network GmbH protects the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to take measures to protect against unauthorized access to your password and to your computers, devices, and applications.
21. Use of contact information:
If you fill out our online forms, your personal details (such as name, email address, areas of interest) will be used exclusively for the correspondence with you, for example to send you requested information or documents (such as offers, orders). Any other use is only for the purposes that you have expressly consented to in the respective form. E-mail addresses are not used to send unsolicited e-mails without your consent.
22. Newsletter Sign Up:
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses. We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing to hello@authentic.network.
23. Further information and contacts:
In addition, you may invoke your rights to correction or deletion at any time, to restrict processing, to object to processing, and to data portability. Here you will find the option to contact us by email or letter hello@authentic.network. You also have the right to contact the data protection supervisory authority for complaints.
24. Revisions to this Privacy Notice
Authentic.Network GmbH may from time to time update this Privacy Notice. The date specified below indicates the last revision to this Privacy Notice. Authentic.Network GmbH, GDPR Compliance Statement and Privacy Notice, dated March 2024.